Fairtrade
We know how passionate Kiwis are about chocolate. And we know some of the changes we’ve made over the past 12 months haven’t been popular with everyone.
The love and trust Kiwis have shown us is so important to us – and respecting this love is our number one priority. And while we can’t change some things – such as where some of our products are made – we can do other things.
So this forum is for us to hear from you. Tell us the things that you’d like to see us do. It may be about how we can help benefit New Zealand communities – for example, by using our Fundraiser product – or how you’d love us to create a club where Kiwis can get free chocolate, or be the first to try new products.
We can’t promise we’ll be able to do absolutely everything – but we’ll certainly take all of your suggestions seriously to see what we can do. And you can be sure you’ll hear back from us.
Hi there,
Unfortunately, I have noticed the pieces/chunks of chocolate from your Black Forest block have become extremely big and it was much better when they were smaller/average size. I am not sure of the reason for making these pieces become larger as it was much more convenient before, I feel I am not the only person annoyed about this, as many of me friends have also pointed out this problem! I’m hoping you will at least consider changing it back to it’s original size. Please note this has absolutely nothing to do with the taste, as I find it is one of your BEST tasting chocolates!!
Cheers, Hanna
Commented by Hanna August 23, 2010 at 6:45 am
Hi Hanna,
The new block has been designed to be wider and thinner. This new shape is designed to more evenly spread the taste of individual ingredients throughout the mouth and enhance the eating experience. We hope you’ll still continue to enjoy this delicious chocolate even if you do prefer the smaller square sizes.
Commented by Choclovers August 25, 2010 at 3:43 am
I love your chocolate so much. You guys rock so much.
Commented by jessica August 23, 2010 at 6:04 am
Aww thanks Jessica, you rock too!
Commented by Choclovers August 24, 2010 at 7:48 am
Has Cadbury stopped selling Marble chocolate? I have been searching everywhere for it, and i cannot find it anywhere!! I really really really would like to know where i could get it, it is definitely the best chocolate Cadbury makes!
Commented by Marble chocolate lover August 22, 2010 at 10:11 am
Hi! Unfortunately Marble isn’t sold in New Zealand anymore due to a lack of demand. However if you still want a milk & white chocolate combo you can try the Cadbury Dairy Milk White Bubbly. It’s really yum!
Commented by Choclovers August 24, 2010 at 7:32 am
Hi, Must say that I am a cho-oholic and have been for as long as I can remember… always a Cadbury’s fan!!!! Have moved here from South Africa over 10yrs ago and recently come back frpm spending 3yrs in Oz….. but what happened to the Mint Chips Block!!! We have a dessert that requires Cadbury Mint Chips and it is so sad to see it disappear from the shelves… still managed to get some posted last year….. but now we Kiwi-South Africans cannot enjoy one of our most loved desserts… because u no longer sell this chocolate.
What is the reason for it missing from the shelves… I know hundreds of South Africans bought this…. so what happened???
Commented by Annette August 22, 2010 at 7:01 am
Hi Annette, Always happy to hear from a long-time Cadbury fan. Unfortunately there weren’t enough fans of the Mint Chip block in either New Zealand or Australia, so we could no longer continue producing it. Perhaps our new Cadbury Dairy Milk Mint Bubbly could be a substitute in your recipe?
Commented by Choclovers August 26, 2010 at 9:02 am
Can you please advise me why “Dairy Milk” is not available for distribution for fundraising. We have been selling the 85gm bars (box of 24) for our school for 4 weeks and our school has been advised only Top Deck and Caramello are available. We have so many customers that do not like Top Deck or find Caramello too sweet but just love Dairy Milk.
Commented by HILARY MATTY August 22, 2010 at 4:31 am
Hi Hilary,
You’ll be happy to know that Dairy milk is still available for fundraising, please check back with your supplier. We wish you all the best with your school fundraisers!
Commented by Choclovers August 31, 2010 at 2:21 am
First of all, congrats for going fairtrade! I’m so super glad that Cadbury is actively taking part in such a worthwhile cause!
In the last year I’ve become one of those people who only eats fairtrade chocolate (so yay that I can buy dairy milk now) and as much as I love your almond chocolate in particular, I wouldn’t even consider buying it anymore simply because it isn’t fairtrade. I don’t want to sound ignorant to the already huge difference that you have made, but there is more that can be done and is in your power to do. It would be amazing and much appreciated if you produced a greater range of fairtrade chocolate products. It would certainly make my smile bigger as well as positively impact the lives of many more cocoa farmers.
Commented by Brittany August 21, 2010 at 9:23 am
Hey Brittany,
We totally agree with you about Fairtrade being a worthy cause. Achieving Fairtrade Certification for all ingredients is complex and takes time. Dairy Milk is our biggest seller and we plan to release additional Cadbury Fairtrade Certified products in the future. For more information go to: http://choclovers.co.nz/faq/#Fairtrade
In the meantime we hope you continue to enjoy Fairtrade Cadbury Dairy Milk milk chocolate!
Commented by Choclovers August 25, 2010 at 2:48 am
What have you done to the famous party pack?? I just brought one and I am so disaponted! The blackberry & raspberrys had a strange skin as did the wine gums and the flavour was wrong. The milk bottles were soft with no ’skin’ the jelly beans were almost square and there was one soft small banana in the pack and no eskimos!! I can honestly say I will not be buying another pack if this change is permanent – Gross, may as well buy cheap stuff as they all now taste the same.
Commented by Lisa Reed August 21, 2010 at 3:40 am
I am so glad that you brought back the cadbury snack block, though i very really see it. so far i have only come across in countdown occassionly.
I do think you have far to many flavours though. It would have been a good idea to keep it to 4 that way theres a even amount and all fit into one row.
you could think of doing whole blocks of the pineapple and strawberry which are just divine!
something else you could consider is making the king size blocks into 2 flavours. growing up there was always a argument about getting either peppermint of carmel. we were only allowed to pick 1 which did not go down well.
there are alot of times when i can only afford to buy 1 block but due to not being able to decide which, i end up not getting any altogther.
hope you find this information of interest.
Commented by kirsty August 21, 2010 at 12:38 am
Hi Kirsty,
We increased the number of flavours in the snack block because the idea behind it has always been about promoting sharing and giving people an option for whatever their tastes may be.
Commented by Choclovers August 27, 2010 at 7:50 am
my family and i are huge fans of bornvita and are totally disappointed that you have discontinued the drink.
You have lost some very loyal people. I now have to switch to yucky milo and the rest of the family are just going to go without.
Commented by kirsty August 21, 2010 at 12:28 am
Hi Kirsty,
While there may be some passionate Bournvita fans out there, there simply weren’t enough of you so we could no longer stock it on the shelves. We still have our Cadbury Drinking Chocolate available though.
Commented by Choclovers August 27, 2010 at 8:11 am
I have three disappointments. Bournvita that has been my families main coco drink for in excess of 30 years is no longer. If it is not viable here, and there was seldom a full shelf in the supermarkets, why not import? Last Christmas I had a Packet of coco powder and used for several Cheese cake recipes, all made at once. There was next to no coco in the mix. More like Drinking chocolate. Could not even get a dark colour in the biscuit mix. Never again will I buy it. There are better brands available now, even if they do not have the subtle flavours you had in the past. Your cocoa powder used to be full of flavours and unadulterated. Finally, your Old dark chocolate with minimal milk tastes terrible. The current Energy Scroggin is better. Why not just have the old Energy back? It is fortunate that there are now several alternative and superior Brands. The current price cuts also do not tempt me. And the samples and 50c vouchers off the new lines available recently in the supermarket saved me wasting money trying them. Most disappointing after flavours. Why spoil dark chocolate with Dairy products!
Commented by Don August 21, 2010 at 12:04 am
Hi Don,
Thank you to you and your family for being such loyal Bourn-vita fans.
Bourn-vita was deleted because of declining sales over a number of years and an overall increased demand for flavoured drinking chocolate. We have considered importing Bourn-vita from India where it is still made however it tastes significantly different to the NZ version. Bourn-vita was also deleted in the UK a few years ago.
We hope you and your family can enjoy our Cadbury Drinking Chocolate instead. Cadbury mint and caramel flavours are selling very well, if you’d like to give those a try.
Cadbury Bournville Cocoa is imported from Australia. We started importing the Australian cocoa after we moved our packaging plant from Dunedin three years ago.
We can tell you that the 5kg Caterers packs (multi wall paper sacks) that can be purchased from wholesalers are from the Dunedin factory and are the NZ recipe we have had since 1993. If you know someone with an account at a wholesaler you can purchase this product as a cash sale and enjoy your favourite blend.
For other Cadbury cooking chocolate recipes, have you checked out our kitchen? http://www.cadbury.co.nz/Cadbury-Kitchen.aspx
Glad to hear you enjoy Energy Scroggin. You will be pleased to know we have not changed the Energy bar or Old Gold recipe, they are both still the same great tasting chocolate.
Commented by Choclovers September 17, 2010 at 11:10 pm
Don’t know if my message went through. I wasn’t familiar with captcha. Just need to know where in Napier I can buy Old Gold Liqueur Flavored Dark Choc Bars. I dearly love them and sincerely hope that they are being sold somewhere here. Thank you. Anne Deitz
Commented by anne deitz August 20, 2010 at 10:07 pm
Hey Anne, great to hear you enjoy old Gold Liqueur. Due to a lack of demand, we have replaced Old Gold Liqueur with Old Gold Toffee Crunch which is available in most supermarkets. You may still be able to find Old Gold Liqueur in some stores for a short period of time until final stocks sell through.
Commented by Choclovers August 24, 2010 at 8:39 am
I really love your Old Gold Liqueur Flavored Dark Chocolate Bars but the store where i bought them in Napier no longer carries them. Please tell me where I can purchase them in Napier. They are my favorite food! Thank you, Anne Deitz
Commented by anne deitz August 20, 2010 at 10:02 pm
Hey Anne, great to hear you enjoy Old Gold Liqueur. We will contact the sales rep for the area and get back to you shortly with a response.
Commented by Choclovers August 24, 2010 at 7:36 am
I am sorry to say I am adding to the voices of discontent.
First you changed your Dairy Milk recipe, and even when you took the palm oil out, it still tastes foul. Then you decided to import Creme Eggs…bad move. Now you have discontinued Bournvita.
I am really disappointed in you, Cadbury…its not just your chocolate that is leaving a bad taste in my mouth, its your attitude to your New Zealand customers.
I would say I would boycott ALL of your products from now on, but there aren’t many left that I’d WANT to buy anyway…and would encourage family and friends to do the same if they weren’t doing so already. :(
Commented by Donna August 20, 2010 at 10:50 am
Hi Donna,
Sorry to hear you feel that way about us. Our recent changes have not been easy decisions. The removal of palm oil from our Dairy Milk range is one we stand by, and our research has shown that the majority our customers prefer this version not only because it doesn’t contain palm oil but also because of the taste. We are committed to production in New Zealand for the long term, this means that we have to operate smarter and more efficiently, including moving production of products like Creme Eggs and converting our Dunedin factory to produce boxed chocolates; securing Kiwi jobs. Bourn-vita was a great product that unfortunately while its fans are passionate there just wasn’t enough demand to continue production. We hope that you continue to try our products and find a new favourite to enjoy.
Commented by Choclovers August 27, 2010 at 8:41 am
We are very disappointed that Bournvita has been discontinued, there is nothing else quite like it on the market. I have been drinking it for 40yrs and my children loved it too!! :(
Commented by Robyn August 20, 2010 at 3:45 am
Hi Robyn,
Thank you for being such a loyal fan for so many years.
Unfortunately, Bourn-vita was deleted because of declining sales over a number of years and an overall increased demand for flavoured drinking chocolate. We hope that you in time you and your family will grow to love our other products such as Cadbury Drinking Chocolate. Cadbury mint and caramel flavours are selling very well, if you’d like to give those a try.
Commented by Choclovers August 27, 2010 at 10:29 am
Hi Cadbury, I love your chocolate and would eat it 24/7, I at school we had to pick a product that was used regularly in New Zealand, I picked Cadbury Dairy Milk, one of the questions was ‘How does your product get transported to New Zealand’ so I was wondering how do the cocoa beans get to New Zealand?
Thanks so much for your chocolate!!
Commented by Kiri August 19, 2010 at 8:01 am
Hi Kiri,
Thanks for picking Cadbury Dairy Milk for your school project, we’re always happy to hear when someone loves our choccies as much as we do.
The Cocoa beans used in Cadbury Dairy Milk milk chocolate are farmed in Ghana from Fairtrade certified farms. This means that the farmers get fare pay as well as helping their community. The Cocoa is then shipped to New Zealand and turned into yummy Cadbury Dairy Milk milk chocolate.
Commented by Choclovers August 27, 2010 at 8:01 am
Hi, I want to put my oar in and say how dissapointed I am that Cadbury have ended production of Bournvita. I’ve been drinking it for about 25 years. Cadbury’s Drinking Chocolate is too sweet so I’ll be buying Milo from now on- a distant second to Bournvita.
-Dave
Commented by Dave August 19, 2010 at 7:59 am
Hi Dave,
We appreciate the passion you have for Bournvita but unfortunately not enough people shared this passion with you so we had to discontinue the product because it wasn’t meeting the required sales targets.
Commented by Choclovers August 19, 2010 at 7:05 am
Noticed that Bournvita was no longer on supermarket shelves, it has always been my chocolate drink of choice.
Milo and other similar drinks have never been up there and do not have the perfect taste as Bournvita, bring it back.
Cadbury seem to be making some odd choices lately!!
Commented by Howard August 26, 2010 at 11:30 pm
Hi Howard,
We’ve had to make some difficult decisions over the past few years in order to secure the future of our Dunedin factory and safeguard the 500+ Kiwi jobs inside it. Although there are a few Bournvita lovers like yourself, there weren’t enough to continue producing and stocking it on our NZ shelves. We hope you can enjoy our Cadbury Drinking Chocolate instead.
Commented by Choclovers August 27, 2010 at 5:45 am
I’m with Dave – highly disappointed that Cadbury is no longer producing Bournvita, a popular drink with all 4 members of our household. I have been hunting high and low for it in every supermarket I can find for the past 2 weeks, thinking perhaps it was just out of stock. Having read that it was discontinued in the UK in 2008, I now realise that foreign sources will also be unlikely. For us, there are no other drinks which come close to Bournvita (Milo is just Otis’s pal in a movie as far as we’re concerned). So do you think you could publish the recipe for Bournvita now that you’re no longer interested in making it? Perhaps some other manufacturer might be prepared to take it on, or maybe we could make our own!
Commented by Richard August 21, 2010 at 5:33 am
Hi Richard,
Thank you for your thoughts. You’ll be pleased to know that limited stocks of Bourn-vita are still available for purchase in New Zealand in selected stores. However we stopped making the product in New Zealand, in September last year. Unfortunately, there just weren’t enough Bourn-vita fans like you and your family to keep production going here. We still have our Cadbury Drinking Chocolate available though.
Commented by Choclovers September 10, 2010 at 6:11 am
Hiya, I have been craving milk, white and strawberry chocolate “marble” for days now (gotta love pregnancy cravings!), I remember that there used to be a “top deck” range…. I think it used to have strawberry in it???? Mmmm any ways is it possible to purchase this chocolate or combination? Is it made overseas?
xoxo
Commented by Joanne August 19, 2010 at 3:52 am
Hey Joanne, unfortunately the Cadbury Dairy Milk Top Deck is no longer available in New Zealand. It’s still sold selectively in Australia, however it includes only milk chocolate and white chocolate. If you are still after a milk and white chocolate combo you can try our Cadbury Dairy Milk White Bubbly. It’s quite yummy! ;)
Commented by Choclovers August 27, 2010 at 8:31 am
what is the top five chocolates
Commented by sinalei August 18, 2010 at 10:32 pm
New Zealanders love all of our great range of blocks, bars, gifting and seasonal chocolate. It is hard to pick the top five. In no particular order five popular flavours at the moment in blocks and bars are:
Carmelo, Crunchie, Black Forest, Fruit and Nut and Cadbury Dairy Milk.
Commented by Choclovers September 10, 2010 at 4:47 am
Well well well I have wonder why Bournvita has not been in all stores, since you cadbury are deleting this product & the shelves are now only stocked with NESTLE MILO. Cadbury drinking choc not a good product as a replacement. Looks like we will be buying NESTLE MILO & also may as well support NESTLE on all their range of chocolate bars.I won’t be buying cadbury anymore as you still have not made the changes back on the palm oil as you said. Thanks cadbury & a BIG HELLO to NESTLE MILO & Chocolate Bars. CHeers Hugo
Commented by Hugo August 18, 2010 at 5:53 am
Hi Hugo,
Limited stocks of Bourn-vita are still available for purchase in New Zealand however we stopped making the product in September last year. Bourn-vita was deleted because of declining sales over a number of years and an overall increased demand for flavoured drinking chocolate. Cadbury mint and caramel flavoured drinking chocolate are selling very well. Hugo, we have in fact removed the palm oil from the recipe of our chocolate blocks. All of our chocolate blocks contain 26% cocoa solids not the 21% that they did when they contained vegetable fat including palm oil.
Commented by Choclovers August 26, 2010 at 8:30 am
just wanted to suggest maybe adding heaps more caramel to the caramello ice cream you make. I was sorely disappointed at the tiny amount that was in my family sized tub ($10.50 from minimart) was just vanilla and chocolate:( oh start selling rolo ice cream too please
Commented by kyle August 18, 2010 at 5:42 am
Thanks for the suggestion Kyle. We do quite a bit of research before deciding the amounts of ingredient for a product, but it is always nice to get an opinion on it straight from a Cadbury customer.
Commented by Choclovers August 24, 2010 at 7:51 am
Hi guys,
I am 38 and was a really huge fan, my expanding tummy didnt think so, but I used to bite a dairy milk, and let the warmth of my mouth slowly melt it between my tongue and roof of my mouth, and think to myself – god this is the most creamiest of chocolate I have ever tasted. I tried the american chocolate, yuck, the english, yuck, and the aussie, yuck. Everyone who knew me, knew they had to give me anything cadbury, not the other brands. That was until over a year ago when eating a bar made my mouth burn?, the tongue and back of my throat and lips tingled?. Hard to describe. I thought it was just me, but the next time it happened too. Then all the news came out about palm oil and cadbury chocolate not tasting the same e.t.c and then I knew it wasnt my imagination. for the first time in my life…I completely went off cadburys. Then I heard you were shifting some of them overseas to be made, and how you guys were returning to the original recipes. So I gave you another chance. Tasted the newer version and it is absolutely disgusting. This fair trade one is so horrid that I couldnt eat anymore. I have tried 3 times since (weeks and months in between) and it is the same each time. I am absolutely gutted guys. I know you had to make financial adjustments, and think what is best for the customer and the company, but I know I am not alone in going for other teams now and walking past your bars/boxes. I really really want to come back to cadbury, I even dont mind paying extra for that old familiar taste!!. I dont know what else to say. I know your reply will be how saddened you are to hear this, and you are working with new machines e.t.c I understand all of that, but you have to think to yourself…give them another 12 months maybe?, how much longer until they get all of this right, or have the other 2 opponents won by staying true (well the other major one is not doing so fair either lately, but one of the other local ones now has my chocolate heart for now)…BUT when you guys do go back, or figure out how to get back to that melting heaven taste….I promise I will come back!!!
Commented by Chris August 18, 2010 at 1:15 am
Hi Chris,
Thanks for your in-depth and post. We are indeed saddened to hear you’re not enjoying our Fairtrade Certified Cadbury Dairy Milk milk chocolate.
The response since changing to this current recipe has been overly positive, and we are sorry to hear you are not one of those that like the Fairtrade ingredients. We hope you continue to try new Cadbury products and find some that you truly enjoy, as we really do value passionate fans like yourself.
Commented by Choclovers August 25, 2010 at 4:24 am
Hey I really like your dairy milk chocolate. I did like the old shape & size though. My class studied about palm oil last year & sent a letter complaining about the palm oil in your chocolate. Have you taken palm oil out of your products?
Commented by rosanna (: August 17, 2010 at 11:24 pm
Hi Rosanna,
Passionate Kiwi’s like yourself let us know what you wanted and we have been working hard to make it happen.
You’ll be happy to know we have removed palm oil from our Cadbury Dairy Milk milk chocolate. :)
Commented by Choclovers August 19, 2010 at 6:38 am
Hi, just wanted to say that while the portion sizes etc took a little bit of getting used to, I personally haven’t noticed a change in taste and I’m loving the new packaging for your chocolate blocks
my flat currently has a whole wall plastered with cadbury chocolate boxes!
Thanks
Commented by Emma August 17, 2010 at 2:19 pm
Hi Emma,
Glad to hear you like the change in packaging. We put a lot of thought and effort into designing it, so it’s always nice to hear from happy Cadbury fans like you!
Commented by Choclovers August 19, 2010 at 6:51 am
I want to know why NZ and Aus cadburys are not being sold in Indonesia at all now.Must buy the local cadburys rubbish!
Can Iorder over the internet?
Commented by anthony August 17, 2010 at 8:56 am
Hi Anthony,
We currently don’t have an online store, but you’ll be happy to find some of our chocolates are available from websites such as:
http://www.greataussiefood.com.au/
Have you tried hinting to your family and friends back home to send you some of your favourite Cadbury chocolate?
Commented by Choclovers August 23, 2010 at 10:25 am
i ? chocolate
Commented by tessa August 17, 2010 at 1:48 am
Hey Tessa,
Was that supposed to be “I love chocolate” because if so we agree 100% with you there!
Commented by Choclovers August 19, 2010 at 7:08 am