Fairtrade
We know how passionate Kiwis are about chocolate. And we know some of the changes we’ve made over the past 12 months haven’t been popular with everyone.
The love and trust Kiwis have shown us is so important to us – and respecting this love is our number one priority. And while we can’t change some things – such as where some of our products are made – we can do other things.
So this forum is for us to hear from you. Tell us the things that you’d like to see us do. It may be about how we can help benefit New Zealand communities – for example, by using our Fundraiser product – or how you’d love us to create a club where Kiwis can get free chocolate, or be the first to try new products.
We can’t promise we’ll be able to do absolutely everything – but we’ll certainly take all of your suggestions seriously to see what we can do. And you can be sure you’ll hear back from us.
I know it was changed a few months back but gutted that you’ve removed the wrapped crunchie from the Milk Tray options and introduced nasty ole turkish delight! (no doubt you’ve done your research but its still a shame). Also so not a fan of your new boxing for the Milk Tray – much preferred the indulgent two tier, Presume they are still the same size and quantity?
Commented by Sapphire August 9, 2010 at 9:47 am
PS – good to see the Milk Tray is still being made in NZ, the Aussie Milk Tray is awful!
Commented by Sapphire August 9, 2010 at 9:49 am
Milk Tray sure is being made in NZ. And now it is exported to the Australian market as well!
Commented by Choclovers August 25, 2010 at 6:15 am
Thanks for the feedback Sapphire. Yep, they are the same size and quantity. Sorry to hear you’re not a fan of Turkish Delight, however as you said our research indicated this change was what the majority of our customers wanted.
Commented by Choclovers August 25, 2010 at 6:11 am
hey i want to no why your fair trade label is only on dairy milk why not caramello and black forest?????????
Commented by Jingyu August 9, 2010 at 8:46 am
Hi Jingyu, thanks for trying Fairtrade Certified Cadbury Dairy Milk milk chocolate, we hope you enjoyed it. Just so you know achieving Fairtrade Certification for each individual ingredient that can be Fairtrade Certified is complex and takes time. We have started with our biggest seller plain Cadbury Dairy Milk first because it’s two main ingredients that can be Fairtrade Certified are cocoa and sugar. Other products have additional ingredients such as fruit, nuts, fillings, wafers, etc and each of these need to be individually Fairtrade Certified. It is our hope that we will bring additional Cadbury Fairtrade Certified products to you in the future.
Please contact Consumer Services on 0800 223 2879 for information regarding your school project.
Commented by Choclovers August 15, 2010 at 6:47 am
Such B.S that Bournvita is no longer available, my mum has been buying it since I was little. I’ve been searching high and low for it, only to come to the website and see the comments left by everybody else. I have fond memories having Bournvita on my icecream as a kid and telling my family that only Cadbury easter eggs would do. Bugger that now Whitakers, Kiwi Made, gets my money.
Commented by Jess August 9, 2010 at 7:18 am
Hi Jess, unfortunately due to a lack of demand over many years we’ve stopped production of Bourn-vita. We hope you can continue to enjoy our other Cadbury products.
Commented by Choclovers August 13, 2010 at 8:51 am
hey cadbury i had one of your dairy milk bars today and it tasted really good i was just wondering if you had changed the recipe
love grace
Commented by grace August 9, 2010 at 5:35 am
Hey Grace,
Glad to hear you’re enjoying our Dairy Milk bars! We changed our recipe back in August and removed palm oil from all our Cadbury Dairy Milk milk chocolate. We also achieved Fairtrade Certification in April, so have been using Fairtrade Certified cocoa.
Commented by Choclovers August 23, 2010 at 6:25 am
We are also really disappointed not to be able to buy Bournvita anymore. Thank heavens products like “Sunlight Soap” don’t have your attitude – I doubt if they have the market domination either, but acknowledsge that somethings are better left alone.It’s not all about “Bean Counters”!! (No pun intended!!)
Commented by Rosalie August 9, 2010 at 5:00 am
Hi Rosaline,
Thanks for your comments. We’ve had to make some difficult decisions over the past few years in order to secure the future of our Dunedin factory and safeguard the 500+ Kiwi jobs inside it. Although there are a few Bourn-vita lovers like yourself, there weren’t enough to continue producing and stocking it on our NZ shelves.
Commented by Choclovers August 15, 2010 at 7:06 am
I love Cadbury’s. I am a loyal cadbury chocoholic and got thru the dark days of the cochoclate on the shelf that contained palm oil as I had a massive stash (some 20 king size blocks of the original dairy milk) iny secret chocolate stash hidey place. Am pleased to see you listened. I will alwys be a very loyal cadbury fanatic as cadburys is just a normal part of my day in one bar or another (whether it be a moro, thick n chunky, picnic or whatever) I just love them all!! So keep going cadbury’s, you will always have my vote!
Commented by Shona Haywood August 9, 2010 at 3:38 am
Hi Shona, thanks for the support and for giving us another go, we really appreciate it.
Commented by Choclovers August 15, 2010 at 6:54 am
Gutted you’ve discontinued Bournvita. I agree with Lyn. Our household is fed up with Cadbury’s product changes. You’re not getting customer demand for Bournvita because your marketing of it is rubbish. Bournvita is a superior product to Milo however Nestle do a far better job at marketing Milo as a brand. Indeed, such a good job that Bournvita is referred to as Milo in our house. Wish you could have just got your act together and done a better job advertising instead of discontinuing the product.
Commented by Margaret August 8, 2010 at 11:04 pm
We appreciate your feedback Margaret. Sorry to hear you’re unhappy about the discontinuation of Bournvita but unfortunately there just wasn’t enough demand for the product. We hope you can continue to enjoy other Cadbury products.
Commented by Choclovers August 15, 2010 at 7:02 am
Like many of the other customers here, I was saddened to hear Bournvita was no longer available. I wish there had been some kind of heads up such as an in store sign letting us know when the product would cease production. Had I known; I would’ve stocked up on a few boxes rather than to go in to the supermarket and find my favourite chocolate drink is no more. Is this something Cadbury could consider in the case of any future changes?
Commented by Caroline August 8, 2010 at 9:34 pm
Hi Caroline,
There have been quite a few passionate fans asking about Bourn-vita recently, unfortunately there just weren’t enough of you to keep production going here.
Limited stocks of Bourn-vita are still available for purchase in New Zealand however we stopped making the product in September last year.
We still have our Cadbury Drinking Chocolate available though. Cadbury mint and caramel flavours are selling very well, if you’d like to give those a try. In the meantime, we will endeavour to inform our customers of future product changes as early as possible.
Commented by Choclovers September 10, 2010 at 6:24 am
Hi Cadbury
After searching high and low have just caught up with the news, that you have stopped making our old childhood favourite Bournvita
we are so disappointed. We have lots of grandchildren and were about to introduce them it our favourite drink. Especially down here in the King Country where it can get really cold; nothing else comes up to that lovely drink.
regards, keep old favourites.
Commented by Linda Mander August 8, 2010 at 8:42 pm
Hi Linda,
It’s lovely to hear from a fan from King Country. We’re sorry to hear that you’re disappointed about Bourn-vita. We’ve had to make some difficult decisions over the past few years in order to secure the future of our Dunedin factory and safeguard the 500+ Kiwi jobs inside it. There weren’t enough Bourn-vita fans to continue producing and stocking it on our NZ shelves. We hope you and your grandchildren can enjoy our Cadbury Drinking Chocolate instead.
Commented by Choclovers August 10, 2010 at 7:04 am
Hi, I see that you are no longer making Bournvita, well thats the final straw with me as far as cadbury products go. First it was the chocolate now Bournvita. After over 35 years enjoying your chocolate and bournvita I will no longer support your brand.
Commented by Darryl August 8, 2010 at 9:53 am
Hi Darryl,
Thank you for being such a loyal Cadbury fan for so many years.
We’re sorry to hear you’re disappointed with the recent changes we’ve made. We could no longer continue producing Bourn-vita as there simply wasn’t enough demand. We hope that in time you will try and enjoy our products again. We’ve had a lot of positive feedback about our mint and caramel flavoured drinking chocolate. Have you tried those ones yet?
Commented by Choclovers September 10, 2010 at 6:32 am
Whats happened to Cadburys Cocoa thease days. The color seems to have got lost and as for flavour, certainly dosen’t taste like chocolate. So disgusted I have swapped to Nestles. PLEASE BRING BACK THE OLD COCOA.
Commented by Paula Jonse August 8, 2010 at 4:02 am
Hi Paula,
If you’re wondering about Bourn-vita, it was deleted because of declining sales over a number of years and an overall increased demand for flavoured drinking chocolate. Have you tried Cadbury Drinking chocolate? Cadbury mint and caramel flavoured drinking chocolate are selling very well. We hope that in time you will try and enjoy our products again.
Commented by Choclovers August 12, 2010 at 6:53 am
hi there, i brought two family packs of pascall party mix. Very highly disappointed! they are just not the same as they were last time i brought a bag. I have been buying Pascall lollies for a long time, and all of a sudden they have definitely gone down hill. The flavours of the jelly etc tastes like it’s been made cheaper or something, and the look of the lollies just look different too, just being made completely different . Just bring back the old lollies, Pascall used to have a good name, and good products! not happy! anyone else feel the same?
Commented by melissa August 7, 2010 at 9:25 pm
Hi Melissa,
Some Pascall products are now being made in different factories. We’re doing everything possible to ensure the taste that people love so much is retained. However there may be some slight differences noticeable which can happen when production moves and different manufacturing processes are used.
Thanks for taking the time to write us.
Commented by Choclovers August 12, 2010 at 7:28 am
hey there just to say i absalootly love your chocolate very much the other day i tried the new moro gold stix.they were fantastic.epeshally how they came in twos.you do such a great job .keep up the great work :).
Commented by renee August 7, 2010 at 9:35 am
Hey Renee, thanks so much. Glad to hear you are enjoying Moro Gold.
Commented by Choclovers August 11, 2010 at 6:28 am
Hi there
We are the proud parents of Korbin who is 13 years old and lives with Congenital Heart Disease and who is also a Cure Kid Ambassador.
We need your help!! Cure kids is an amazing organisation who helps kids like Korbin with funding medical research and we want to be a part of crazily working our way through the length of New Zealand helping to raise money to continue their wonderful support.
We are approaching local businesses to help support us with either monetary donation or prizes to be used at “Team Korbin’s” fundraising events. We would appreciate any support you are able to offer as every dollar counts.
What is the benefit for your organisation? Not only would you be apart of helping the children of New Zealand but also for every organisation that helps us in our endeavours we will add your companies logo to either our banner or costumes.
Not only are we trying to raise our entry fee of $7,000 for our team, we would like to be the winners of the Cure Kids Champion Fundraising Trophy, which will be presented at the prize giving ceremony at the end of the Challenge.
This is all in the name of funding vital medical research for children’s life threatening illnesses. (like heart disease and cystic fibrosis). We only have to find the energy and willpower to ‘survive’ these 3 days while the kids we are raising funds for have to find the same determination to face their challenges on a daily basis.
Donations can be made through our online fundraising page which you can access through http://www.cure kids.co.nz, click on the “Novotel $10 Challenge” and then “to support a competitor”
Thanks for your support
Jules & Jimi Darwin aka Team Korbin
0275854387
Commented by Jules August 7, 2010 at 8:37 am
Dear Jules, Thank you for your email. We are supporters of Cure Kids and agree with you that they are an amazing organisation. This year we are helping to bring back Red Nose Day. We also provide product to smaller groups and organisations around the country. We do ask that those requests are posted to Pamela Gill, PO Box 19108, Auckland 1746. Please write to Pamela if you would like her to consider your request. We thank you for approaching Cadbury, and wish you every success with your endeavours.
Commented by Choclovers October 4, 2010 at 11:55 pm
Well done kraft you have destroyed a much trusted kiwi brand in such a short time
Commented by Paul August 7, 2010 at 6:43 am
Hi Paul,
Cadbury is a global company and began in the UK over 185 years ago. Kraft Foods purchased the global Cadbury business in February this year and we are still continuing to make all of the yummy chocolates and lollies you know and love.
Commented by Choclovers August 10, 2010 at 7:27 am
Hi there
Just wondering whats happened to the creme brulee bars, my absolute favorite and now I cant find it anywhere, I must have tried about 50 shops in the last week!!! I hope you haven’t discontinued it as I’m now having withdrawal symptoms (lol) so if you have any spare bars hanging around please send them my way!! Many thanks. Mel
Commented by mel August 6, 2010 at 11:13 pm
Hey Mel,
We’re sorry to let you know that the Cadbury Dairy Milk Desserts range including Crème Brulee block has been deleted. The Desserts range has been replaced with the new Cadbury Dairy Milk Bar of Plenty range. Bar of Plenty is available in two flavours; Roast Hazelnut and Honey Roast Cashews, and Berry Fruit and Vanilla Shortcake. We hope you give these flavours a try and hopefully find a new favourite.
Commented by Choclovers August 13, 2010 at 8:24 am
I cannot believe you have stopped making Bournvita. Apart from the superb drink there are the Bournvita biscuits and Bournvita cake, a firm favourite in our household. There is no substitute.
Perhaps you needed a bit of advertising to promote the product.
Commented by Barbara August 6, 2010 at 4:31 am
Hi Barbara,
Thank you for your feedback, unfortunately Bournvita was deleted because of declining sales over a number of years and an overall increased demand for flavoured drinking chocolate. For other Cadbury cooking chocolate recipes, have you checked out our kitchen?
http://www.cadbury.co.nz/Cadbury-Kitchen.aspx
We hope that in time you will enjoy our other drinking chocolate products.
Commented by Choclovers August 12, 2010 at 6:44 am
Have you got any chocolate with orange filling at all? Like the Old gold Peppermint? I absolutely love the liqueur-filled ones but only 25% of it :) You used to have them as flavours in the Cadbury Roses brand (I’m sure you’ll say that they were discontinued because there wasn’t enough customer demand… but how do you ascertain which Roses flavours are favourites?) which was the main reason why I bought them, but alas…
Commented by Cecile August 5, 2010 at 10:32 am
Hi Cecile,
We do extensive research on the popularity of the flavours, in-order to determine which ones to include. Though it also helps when fans like yourself let us know what you think, thanks!
Commented by Choclovers August 17, 2010 at 6:28 am
What happened to the Perky Nanas? I live in Melbourne but my husband works in NZ so every trip back to Melbourne he brings back bags of perky nanas bite size which we share with all our Australian friends who loved them.
The lastest batch (made in Australia) are terrible, there are less in the packet 12 instead of 15 and they were tasteless and rubbery. None of our Aussie friends liked them either. Why is such a great NZ chocolate bar being made in Australia? I’m sorry Cadbury but you’ve killed my last little connection with my NZ childhood.
Commented by Ann August 5, 2010 at 7:54 am
Hi Ann,
To secure our local NZ factory and protect hundreds of Kiwi jobs we had to upgrade the Dunedin into a specialist factory. As a result production of some products including Perky Nanas was moved factories. There may be some slight differences noticeable which can happen when production moves and different manufacturing processes are used. However we’re doing everything possible to ensure the taste that people love so much is retained.
Commented by Choclovers August 10, 2010 at 7:46 am
Hi
Have just opened a packet of Pascal Fruit Jubes, a favourite of our family for many years (Particularly the berry ones). I immediately thought I must have bought the wrong ones (hard jubes); they were hard and lacking in flavour. On inspection I find that they are now made in Australia, seems you have lost focus on what made these products so popular…….SOFT Jubes .
While I have continued buying the Made in Thailand mints, because they were not noticeably different, I will not buy your poor quality jubes again. As a fellow NZ manufacturer I know how hard it is to compete against imports; but if you are going to import substitutes then at least bring in products that are as good as or better than your originals.
Commented by Barry E August 5, 2010 at 5:50 am
Hi Barry,
Great to hear from a fellow Kiwi manufacturer.
When products move factories we do everything possible to ensure the taste that people love so much is retained, after all this is what has made these products Kiwi favourites. In a few cases, recipes have changed slightly, and there may also be some textural variations between batches as happens with all confectionery products. Whilst some consumers may notice slight changes, our research gives us reason to believe that most Kiwi consumers will continue to enjoy these much-loved products.
Glad to hear that you’re still a fan of our Minties.
Commented by Choclovers August 13, 2010 at 6:40 am
Hi,
We order Pascall Wine Gums regularly for our social club and were shocked yesterday to find they have changed. The new packaging is cool but the wine gums themselves are not the same and are disappointing. Can you tell us why a change has been made to a product that was perfect?
Thanks
Commented by Sheena August 4, 2010 at 11:00 pm
Hi Sheena,
Glad to hear that you like our new packaging for Wine Gums but we’re sorry to hear how you feel about the taste.
Earlier this year we began manufacturing some of our products including Wine Gums at our specialist lolly factory in Melbourne, Australia. When products move factories we do everything possible to ensure the taste that people love so much is retained, after all this is what has made these products Kiwi favourites. We hope that in time you will try and enjoy our Wine Gums again.
Commented by Choclovers August 12, 2010 at 6:37 am
Hi. Just wanted to let you know that sadly after a 30 year+ love affair with Cadbury chocolate I am no longer a Cadbury customer – I honestly can’t take to that “Aussie” tasting chocolate and just won’t buy it anymore. However, I thought I was in the minority here and have been very shocked by the public response to the selling of my sons fundraising chocolate around the neighbourhood. It seems I am in the majority here and we have found it very hard to sell (for the first time ever) people continually commenting on how bad it now tastes and they just won’t buy it – one neighbour even bought two bars at a cost of $5.00 and told us to keep the chocolate!! Now that’s saying something Cadbury and if you aren’t listening to overwhelming consumer response then it is only a matter of time before an old Kiwi company favourite too becomes a thing of the past.
Commented by Tracey August 4, 2010 at 10:56 pm
Hi Tracey,
We’re sorry to hear that you’re no longer happy with the taste of our chocolate after being such a loyal fan for so many years. Last year we had to make some tough decisions regarding manufacturing in NZ, this resulted in the Dunedin factory becoming a specialised factory making certain product ranges. As a result production of some products was moved to other factories. Moving products to different factories was not an easy decision to make as we know many consumers would prefer the products they love are made in their backyard. We still make a number of iconic NZ products at our Dunedin factory including Buzz Bar, Chews, Pebbles, Jaffas, Pineapple Lumps, Roses, Milk Tray and Old Gold Continental.
Making a chocolate bar in a different factory is like making a cake in a different kitchen –you can’t always guarantee it will turn out exactly the same. So though we’ve been working hard to get it right, there may be some slight changes noticeable in the initial batches of products made in our Australian factory.
Whilst some consumers may notice slight changes, our research gives us reason to believe that most Kiwi consumers will continue to enjoy these much-loved products.
Commented by Choclovers August 10, 2010 at 6:35 am
Loving the new Fair Trade chocolate, and the little circular things you get now!
Commented by Evey August 4, 2010 at 9:50 pm
Thanks for your support Evey! Glad to hear you love the Faretrade chocolate.
Commented by Choclovers August 10, 2010 at 6:23 am
hi, what is up with the flavor of you chocolate. it doesnt taste all that great.
Commented by Charlotte August 4, 2010 at 8:53 pm
Hi Charlotte,
Sorry to hear that you’re not happy with some of the changes we’ve made. Are you referring to our Cadbury Dairy Milk chocolate? Last year, New Zealand told us loudly and clearly that they don’t want palm oil in our Cadbury Dairy Milk chocolate. As a result, we’ve returned to a cocoa butter recipe.
Commented by Choclovers August 10, 2010 at 6:18 am
I have a friend who was in Ireland recently who fell in love with the Moro’s original candybars that you make. Is there any way I could order these candy bars?
Commented by Diane Petrarca August 4, 2010 at 5:20 pm
Hey Diane, Great to hear you love the Moro candy bars. Unfortunately we are not able to order them for you. Have you tried Moro Gold?
Commented by Choclovers September 19, 2010 at 12:00 am