Fairtrade
We know how passionate Kiwis are about chocolate. And we know some of the changes we’ve made over the past 12 months haven’t been popular with everyone.
The love and trust Kiwis have shown us is so important to us – and respecting this love is our number one priority. And while we can’t change some things – such as where some of our products are made – we can do other things.
So this forum is for us to hear from you. Tell us the things that you’d like to see us do. It may be about how we can help benefit New Zealand communities – for example, by using our Fundraiser product – or how you’d love us to create a club where Kiwis can get free chocolate, or be the first to try new products.
We can’t promise we’ll be able to do absolutely everything – but we’ll certainly take all of your suggestions seriously to see what we can do. And you can be sure you’ll hear back from us.
hi
my name is shaye and im 12 years old and i luv chocolate is there any free chocolate that u send out to people
Commented by shaye February 2, 2012 at 3:58 am
Hi Shaye, thanks for letting us know you enjoy our chocolate. Unfortunately we don’t have samples we can send out for free.
Commented by Choclovers February 2, 2012 at 4:34 am
what ever happend to Cadbury Marble?? Will yous ever bring Marble back?? It was one of the nicest chocolate products you have/had.
Commented by Kuddiie January 29, 2012 at 4:18 am
Hi Kuddiie, thanks for letting us know you enjoyed Marble. Unfortunately it is no longer sold in New Zealand due to a lack of enough continuing interest from consumers. However it is still produced & sold in Australia, so you may be able to find it in specialty stores or perhaps you could have an Australian friend send you some.
Commented by Choclovers February 2, 2012 at 4:42 am
Hi there – Has Cadbury’s Bournvita been discontinued? I used it a lot for baking, and one of my children’s favourite biscuits are bournvita biscuits, which I made a lot. Is there anywhere I can get bournvita? Thanks
Commented by Andrea January 28, 2012 at 11:33 pm
Hi Andrea, unfortunately Bournvita has been discontinued due to a lack of enough continuing interest from consumers to keep the product viable.
Commented by Choclovers February 2, 2012 at 4:39 am
Where can I buy the Duo chocolate block? I haven’t been able to find it at any store in Wellington for almost a year now.
Commented by Katheryn January 26, 2012 at 9:50 pm
Hello Katheryn, unfortunately Duo was deleted due to declining performances. We do continually monitor consumer demands and preferences so a similar product could be introduced in future if the demand was there.
Commented by Choclovers January 27, 2012 at 2:01 am
I also have been trying to get Duo only to discover that it has been deleted – it was my favorite chocolate bar as it isn’t too sweet, a delicious blend. It is unfortunate that it has been deemed as unpopular – hopefully it will return to the shelves in the future. In the meantime, what has happened to all the stock that simply disappeared overnight – was it “freebies” for all those people who decided that it was “unpopular”
Commented by D. Bryson January 27, 2012 at 8:11 am
Hi, thanks for letting us know you loved our Duo block. While we don’t currently have plans to produced it again, we are always reviewing our product range, so a similar product may return in the future.
The last stock would of still been sent to stores, however might of been placed on sale by the stores and has most likely been sold out by now.
Commented by Choclovers February 2, 2012 at 4:55 am
Hi Cadburys, Ive been having a bit of trouble finding the Rocky Road blocks, Please please tell me its just Countdown who no longer stocks them, ps keep up the good work :)
Commented by Pauline January 26, 2012 at 7:54 am
Hi Pauline, Rocky Road is still available in most Supermarkets throughout NZ. Individual Stores may decide to delist a product, however we can assure you that we are still making it, and lots of Countdown Stores are stocking Rocky Road. Perhaps you can persuade your local Supermarket to re-stock Rocky Road!
Commented by Choclovers February 2, 2012 at 4:56 am
Have just purchased Cadbury Favourites only to find one of the chocs completely, well, mangled…no other description for it, really. Jumped online to find an address to e-mail you at, or a number to phone you at and could find only this open forum. Could someone please e-mail me back to discuss. Have saved mangled choc to return if required. Kate.
Commented by Kate January 26, 2012 at 1:00 am
Hello Kate,
We’re sorry to hear your Favourites box was not of a high standard. Can you please contact our Consumer Relations team on 0800 223 2879 and they will be able to help you out?
Commented by Choclovers January 27, 2012 at 2:00 am
Hi Cadbury,
I love the Russian fudge that you make but I have a problem, I can only buy it in a bag which also has chocolate fudge – your product Duets.I do not like chocolate fudge so I am forever buying bags of Duets and giving the chocolate fudge to my work mates. While this is good for them in the last bag of Duets that I bought I only got 5 pieces of Russian fudge in the whole bag. Please tell me where I can buy your Russian fudge on it’s own. Regards, RFL
Commented by Russian Fudge Lover January 25, 2012 at 4:18 am
Hi, unfortunately the Russian Fudge is only sold in Duets and is not available individually.
Commented by Choclovers February 2, 2012 at 4:58 am
PS, Snifters rocked my universe :)
Commented by Leanne January 25, 2012 at 12:32 am
Glad to hear you liked them Leanne. :)
Commented by Choclovers February 2, 2012 at 5:01 am
Hi, I love the strawberry shaped Roses chocolates in the red wrapper but have noticed that it now seems to be all fondant without the thin layer of gooey red jam? That was the best bit. Thanks.
Commented by Leanne January 25, 2012 at 12:30 am
Hi Leanne, the strawberry Roses chocolate did change a few years ago after consumer preference testing. However you can get a similar “jam” chocolate in the Old Gold Continental Assortments.
Commented by Choclovers February 2, 2012 at 5:01 am
Hello
My name is Jahla and I am 10 years old (nearly 11!). I love the fruit bursts a lot! I was just wondering if you had thought about making a blueberry fruit burst? I reckon all fruit burst fans would love it :)
When you do, I would love to try it out on behalf of NZ to let them know it is as yummy as the other fruit burst flavours!!! Thank you, Jahla :)
Commented by Jahla C (10 years old) January 24, 2012 at 7:54 pm
Hello Jahla, We are very pleased to hear from our younger fans. Thanks for your suggestion and we have passed it on to our lolly team :-)
Commented by Choclovers January 27, 2012 at 1:58 am
hi i was just wondering why only dairy milk chocolate is fair trade and not other types like caramello, black forest, or any other flavour?
Commented by grace bucknell January 24, 2012 at 6:07 am
Hello Grace,
Achieving Fairtrade Certification is complex process that takes time. Cadbury has begun with its biggest seller the Cadbury Dairy Milk milk chocolate because it has two main ingredients that can be Fairtrade Certified, cocoa and sugar. Other products such as Caramello have additional ingredients such as fillings, wafers, caramel etc and each of these needs to be individually Fairtrade Certified.
It is our long term goal to increase the number of Fairtrade certified products in our range; in fact last year we introduced our first Fairtrade Easter Egg. So please stay tuned for more updates.
Commented by Choclovers January 27, 2012 at 1:58 am
How is your chocolate made CAD BURY? Who makes them ?!! I will not consume another chocolate unless you declare that no children is harmed or forced to work to get what God has given the world to share. I am so disappointed in you..
Commented by Hellen Sebestian January 23, 2012 at 8:30 am
Hello Hellen, we currently have a range of Fairtrade certified Cadbury Dairy Milk milk chocolate available. Fairtrade is an organisation that helps us deliver a better deal for farmers and producers in the developing world.
Commented by Choclovers February 2, 2012 at 5:05 am
i RECENTLY VISITED YOUR FACTORY IN DUNEDIN ON MY HOL FROM QUEENSLAND AND I THOROUGHLY ENJOYED THE EDUCATIONAL TOUR AROUND YOUR FACTORY AND OF COURSE THE CHOCOLATE. AS IM A LOVER OF TURKISH DELIGHTS AND DARK CHOCOLATE WHY DONT YOU GUYS MAKE A DARK CHOCOLATE TURKISH DELIGHT..YUMMMY AND MY FAVORITE CHOCOLATE IN NZ ARE THE PINKIE BARS..PITY THEY DONT SELL THE MINI PINKIE BARS IN AUS SO I GET MY FRIENDS TO SEND THEM OVER HERE. KEEP UP THE GOOD WORK
Commented by MARCIA CASEY January 23, 2012 at 8:10 am
Hello Marcia, we’re pleased to hear you enjoyed the tour at Cadbury World. Thanks you for suggestion; our chocolate makers are always coming up with ways to make our products enjoyable so we’ll endeavour to let you know about any new developments.
Commented by Choclovers January 27, 2012 at 1:57 am